Privacy Policy
Chute Services Australia (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and manage your personal information when you interact with us, including through our website at https://chuteservices.com.au, via phone, or during site-based services.
1. What information we collect
We may collect personal information necessary to provide and manage our services, including:
- Your name, job title, and company name
- Contact details such as email address, phone number, and site location
- Information submitted via contact forms, email, or phone calls
- Details relating to your building or service request
- Notes and reports from inspections or works completed
- Website usage data (e.g. via cookies or analytics)
2. How we collect your information
We may collect personal information:
- When you submit a form or inquiry via our website
- When you contact us directly via email or phone
- When our technicians attend site and record service notes
- From third-party referrals such as property managers or facility teams
- Automatically when you browse our website (e.g. via cookies and Google Analytics)
3. Why we collect your information
We collect, hold, use and disclose your personal information to:
- Provide chute cleaning, inspection and repair services
- Respond to your inquiries and quote requests
- Communicate about job scheduling, service updates, or related works
- Send relevant information about our service offerings
- Improve our website, operations, and customer service
- Comply with legal or insurance requirements
We may follow up your initial request with related communications. You can unsubscribe from marketing emails at any time.
4. Disclosure of your personal information
We may share your information with:
- Our internal staff and chute technicians
- Trusted third-party service providers (e.g. job management, CRM, IT systems)
- Regulatory or legal authorities when required by law
We do not sell your personal information.
5. Storage and security
We store your information securely using industry-standard protections, including:
- Encrypted or password-protected systems
- Limited access to authorised personnel
- Secure data platforms and cloud services
6. Access and correction
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact:
7. Cookies and website analytics
Our website uses cookies and tools such as Google Analytics to:
- Track usage patterns and website performance
- Improve the experience for users
- Deliver targeted advertising (e.g. remarketing on other platforms)
You can disable cookies in your browser settings if you prefer.
8. Third-party websites
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
9. Changes to this policy
We may update this Privacy Policy as needed. The most recent version will always be available at https://chuteservices.com.au.
10. Contact us
If you have any questions or concerns about this policy or how your data is handled, please contact:
Chute Services Australia Pty Ltd
ABN 52 613 491 580
operations@chuteservices.com.
https://chuteservices.com.au
